Privacy Policy | Heagney Detailing

Effective date: October 6, 2026

Heagney Auto Detailing ("we", "us", "our") is a mobile car detailing business based in Norton, Massachusetts. This policy explains what information we collect, how we use it, and the choices you have. It applies to heagneyautodetailing.com, our booking and request forms, and the emails and text messages we send.

INFORMATION WE COLLECT

- Contact details you give us: name, email address, phone number, and the address where service will be performed.

- Vehicle and service details: year, make, model, size, condition, the services you request, and any photos you choose to send.

- Appointment and billing records: quotes, bookings, invoices, and payment status. We do not store full payment card numbers.

- Messages you send us by form, email, text or phone.

- Basic website data such as pages visited, collected through cookies and similar tools used by our website provider.

HOW WE USE YOUR INFORMATION

- To respond to requests, give quotes, and schedule and perform services.

- To send appointment confirmations, reminders, quotes, invoices and receipts.

- To follow up after a service, including asking for feedback or a review.

- To send offers and updates, only if you have agreed to receive them.

- To keep business records and meet legal and tax obligations.

TEXT MESSAGES (SMS)

If you give us your mobile number on a booking or request form, or ask us to text you, you agree to receive text messages from Heagney Auto Detailing about your service, such as booking confirmations, appointment reminders, on-the-way notices, quotes and invoices. Marketing texts are sent only if you separately opt in.

- Message frequency varies with your appointments.

- Message and data rates may apply.

- Reply STOP at any time to stop receiving texts. Reply HELP for help, or contact us using the details below.

- Consent to receive texts is not a condition of buying any service.

We do not sell, rent or share mobile phone numbers or text-messaging consent with third parties or affiliates for their marketing or promotional purposes.

HOW WE SHARE INFORMATION

We do not sell your personal information. We share it only with service providers that help us run the business, and only so they can do that work for us. These include our website and booking platform (Wix), our scheduling, quoting and invoicing software (Jobber), payment processors, and email and text delivery providers. We may also disclose information when required by law or to protect our rights, customers or property.

Our website uses cookies to work properly and to understand how visitors use it. You can block or delete cookies in your browser settings; some parts of the site may not work as well if you do.

HOW LONG WE KEEP INFORMATION

We keep customer and service records for as long as needed to serve you and to meet legal, tax and accounting requirements, then delete or anonymize them.

SECURITY

We use reputable software providers and reasonable safeguards to protect your information. No method of storing or sending data is completely secure, so we cannot guarantee absolute security.

YOUR CHOICES

You can ask us to see, correct or delete the personal information we hold about you, and you can opt out of marketing emails or texts at any time. To make a request, contact us using the details below.

CHILDREN

Our services are not directed to children under 13, and we do not knowingly collect their information.

CHANGES TO THIS POLICY

We may update this policy from time to time. The effective date above shows when it was last changed.

Heagney Auto Detailing, Norton, MA 02766

Phone: (508) 431-5105

Email: connorhegs@gmail.com